FAQ

Frequently Asked Questions

1. What products do you offer?

  • We offer a wide range of premium fresh flower arrangements, everlasting flowers, and gift items. Our collection includes bouquets, bloomboxes, hampers, and more.

2. How can I place an order?

  • You can easily place an order through our website. Browse our collection, select the desired item, add it to your cart, and proceed to checkout. Follow the simple steps to provide delivery details and make the payment.

3. Is same-day delivery available?

  • Yes, we offer same-day delivery for orders placed before 5pm on weekdays. Orders placed after this time will be delivered the next day. Please check our delivery information for more details.

4. Can I customize my order?

  • Absolutely! We understand that each customer is unique. You can customize your order by contacting our customer support team through +62-852-1970-6856. We'll do our best to accommodate your preferences.

5. What payment methods do you accept?

  • We accept major credit/debit cards, as well as other secure payment options. You can view the available payment methods during the checkout process.

6. Do you offer international shipping?

  • Currently, we only offer delivery within Indonesia. We do not provide international shipping.

7. How do I take care of my flowers?

  • To ensure the longevity of your flowers, follow the care instructions provided with your order. Keep them in a cool place, change the water regularly, and trim the stems at an angle for fresh flowers. For everlasting flowers, click here

8. What is your return policy?

  • We strive to deliver quality products. If you are unsatisfied with your order, please contact us within 24hrs of receiving the item, and we'll work to address your concerns.

9. Can I track my order?

  • Yes, you will receive a tracking link via email once your order is dispatched. Use this link to track your order in real-time.

10. How can I contact customer support? - You can reach our customer support team via leblissbouquet@gmail.com / call us at (021) 74867538, or visit our Contact Us page for more options.